- NEW IN
- DANCE SHOES
You have 14 days from the date of delivery to return any merchandise (not including personalized/customised items or special orders, please see below) with which you are not satisfied.
For hygiene reasons tights and foundation garments will not be exchanged if removed from their original packaging, tights as you would expect are dispatched in pristine condition and any returns would only be accepted back in the same condition.
Please ensure shoes are fitted on a non-marking floor.
Before sending your return please contact us by email and let us know what the problem is and that you are returning the item.
Return the goods in the condition in which they were sent, in original packaging with all tags & any hygiene strips attached, to the address shown below and in accordance with your request we will exchange or refund the value of the items in full. Once we have received the goods we will refund the relevant cost.
Items returned without tags are considered to be in a used condition and will not be accepted as returns.
We recommend that you send your return via a signed for service such as Royal Mail Second Class Sign For so that your item is fully insured should it go missing on its return journey. This also means that if your item is lost or damaged in the post you are able to claim for its cost from the carrier.
Prancy Nancy will take no responsibility for returned item(s) lost or damaged in the post, goods being returned are the buyers responsibility until they have been safely returned to us.
Return postage is the buyer’s responsibility and will not be refunded.
Should you wish to exchange your item, postage will be charged for dispatch of the replacement item
ADDRESS FOR RETURNS
PO Box 313
PERSONALISED/CUSTOMISED ITEMS AND SPECIAL ORDERS
Personalised/customised items and special orders are non-returnable unless faulty as they are made to the customer’s specifications, so please take care when ordering to ensure you have selected the correct size, contact us if you need help with this.
Special Order items include all my.leo design your own leotards, all other gymnastic leotards, hotpants & scrunchies, tutus, clubwear, all leotards requested in custom colours or designs, all bags & shorts with names added and any item personalised or customised to a customers personal requirements.
Check the packaging to see if it has been damaged in the post. Please return all items including the packaging to us at the address shown above by Royal Mail Second Class Signed For. We will then refund you the postage for the return and send you replacement goods. Where worn items can be repaired, please ensure these are washed prior to sending to us.
Please take care to follow the washing instructions for your garment, as fading and dulling of colours due to washing your items incorrectly do not constitute a fault with the item.
You may notice some fading or rubbing off of fabrics from friction during wear, please note that this also does not constitute a fault with our item.
INCORRECT SIZE/ITEM (excluding personalised/customised and special orders, see notes above).
If the size is incorrect please return the goods and packaging in the condition in which they were sold and we will replace with the correct size. Postage and packaging will be paid by us where the error has been made from our side.
Any of the above does not affect your statutory rights.